Last Updated: May 3, 2019 (the “Effective Date”)
In this Policy, the words "you" and "your" refer to each customer, Client, Website visitor, or Application user. For the purposes of this Policy, “Personal Information” means personally identifiable information about you or your Organization, or information that would allow someone to contact you, or any other information that is defined as such under applicable laws.
This Policy covers our treatment of Personal Information we collect about you and describes our practices with respect to the collection, use and disclosure of Personal Information through our Platform. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy is incorporated into our Terms of Service, and therefore governs your use of our Platform. It is your responsibility to review this Policy.
If at any time you find this Policy unacceptable or if you do not agree to, please do not use legal services over our Platform. If you have any questions about this Policy, please contact a member of our customer care team at: [email protected]
“Account” means a User account created on the Goodlawyer Website or Application;
“Application” means, collectively, the Goodlawyer Website together with any applicable mobile, tablet, or other smart-device applications and application program interfaces and all associated services;
“Aggregate Information” means information about Users we may collect we collect to create information that is aggregated and anonymized information that cannot be used to identify any natural person or Organization (including a Law Firm), in order to develop statistics and analytics about our Platform and improve the experience for Users on our Platform and the delivery of all services through our Website or Application. Though Aggregate Information may be derived from Personal Information, it is not Personal Information because it cannot be used to identify any natural person or Organization.
“Client” means the individual or Organization that requested the Services determined as follows: (i) if the user has requested services for his or herself, then Client means that individual who specifically requested the Services over the Platform; (ii) if the Account was created by a representative of an Organization, then the Client means that Organization;
“Code” means the code(s) of ethical or professional conduct applicable to the Lawyer in the jurisdiction in which Legal Services are provided;
“Default Retainer” means the most recent version of the default retainer applicable to the provision of legal services to you by a Lawyer over our Platform on our Website at the following link: Default Retainer
“Fixed-Fee Listing” means one or more services listed by a lawyer over the Platform in which the Lawyer has stated a fixed price applicable to the legal services stated in that listing and is available for a Client User to select over the Platform;
“Goodlawyer” means Goodlawyer Inc., a body corporate incorporated under the federal laws of Canada, together with any affiliate or associate of such corporation and any successor of the foregoing; references to “we”, “us” or “our” are references to Goodlawyer
“Lawyer” means the individual that the Client agreed to work with over the Platform based on the Client’s indication to “book” such individual through the Application
“Law Firm” means the partnership or limited liability partnership, or other Organization, in which a Lawyer practices, if and as applicable;
“Legal Services” means any legal services contemplated by a scope of work provided by a Lawyer to a Client within a Quote or the description of the legal services in a Fixed-Fee Listing, including any amended or supplemented services as may be requested by the Client and agreed to be delivered by the Lawyer over the Platform;
“Member” means any Client, Lawyer, Law Firm or other Organization that has an account on our Platform;
“Organization” means any person other than a natural person, including a corporation, association (whether incorporated or unincorporated), society, partnership, limited partnership, trust, mutual fund, charity, or not-for-profit other than any governmental entity;
“Platform” or “Goodlawyer Platform” means the Application, Website, and any associated services provided by Goodlawyer;
“Payments Data Controller” means Stripe, Inc. and its affiliates, including Stripe Payments Canada, Ltd. (collectively, “Stripe”), the third-party payments service provider that is responsible for your Personal Information relating to the Payments Services which enables Clients to pay for Legal Services from Lawyers over the Platform;
“Payments Services” means the services provided by the Payments Data Controller in order to complete financial transactions over our Platform via the application-programming interface provided by the Payments Data Controller;
“Terms of Service” means the most recent version of the Goodlawyer terms of service applicable to the Application as then posted on the Site at the following link: Terms Of Service
“User”, “you”, or “your” refers to the individual that has visited the Website and/or Application and requested the Legal Services over the Platform; and
“Website” means the Goodlawyer website located at www.goodlawyer.ca and web-application, including any subdomains thereof, and any other websites through which Goodlawyer makes its services available.
We will only use this Personal Information (i) for the purposes explicitly described to you at the time you provided us with the information; (ii) to respond to your inquiries about Platform Services or Legal Services; (iii) to evaluate a prospective attorney-client relationship between you and a Lawyer or Law Firm and what Legal Services we may be able to provide you over our Platform; (iv) to send you newsletters, publications, and other communications that may be of interest to you; (v) for internal business analytics, such as understanding the demographics of visitors to our Website; and (vi) to create Aggregate Information (defined below) that, after being aggregated and anonymized, can no longer be used to identify you.
(a) Information you give us which is necessary to use our Platform
Goodlawyer collects the following categories of information from you through the Platform:
We ask for and collect the following personal information about you when you use the Goodlawyer Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations and provide access to the Platform. Without it, we may not be able to provide you with all the requested Platform Services or Legal Services.
(b) Information you choose to give us
You may choose to provide us with additional personal information in order to obtain a better user experience when using Goodlawyer Platform. This additional information will be processed based on our legitimate interest or when applicable, your consent.
(c) Usage Information – Information we collect from your use of the Platform
We use Usage Information: (i) to improve and customize our Platform; (ii) to examine the effectiveness and response of visitors to information and content we put on our Platform; (iii) for business analytics purposes, such as determining usage patterns on certain pages or features on our Platform; (iv) for security and maintenance purposes; (v) from Tracking Technologies as described below; (vi) to create Aggregate Information (defined below); and (vi) other uses consistent with applicable law.
Goodlawyer and its third-party vendors (including Google Analytics, who provides additional privacy notices here) may use Tracking Technologies, such as cookies and pixel tags, to collect Usage Information. “Cookies” are small files that are saved onto your device or browser through your web browser that allow us to collect certain Usage Information, and “pixel tags” are tiny graphics with unique identifiers that are embedded on the Site that allow us to collect certain Usage Information. Tracking Technologies do not, by themselves, collect Personal Information; however, we may use Tracking Technologies to, for example, identify that the device you are using has accessed certain parts of the Site and may associate that information with Personal Information you have voluntarily provided us.
Please note that you have choices with respect to the use of Tracking Technologies and may, in some instances, disable them depending on your preferences. Please see “Managing Your Information”, below, for more information.
(d) Information from Third Parties
Goodlawyer and the Payments Data Controller may collect information, including Personal Information, that others provide about you when they use the Goodlawyer Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the Goodlawyer Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your Personal Information, and any information request regarding the disclosure of your Personal Information to us should be directed to such third parties.
Information from Third Parties could include, but is not limited to the following:
We may use, store, and process personal information to (1) provide, understand, improve, and develop the Goodlawyer Platform, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with our policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
(a) Provide, Improve, and Develop the Goodlawyer Platform
We may use the Personal Information to provide, improve, and develop the Platform such as to:
We process this personal information for these purposes given our legitimate interest in improving the Goodlawyer Platform and our Users’ experience with it, and where it is necessary for the adequate performance of the contract with you.
(b) Create and Maintain a Trusted and Safer Environment
We may use the personal information to create and maintain a trusted and safer environment such as to:
We process this personal information for these purposes given our legitimate interest in protecting the Goodlawyer Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
(c) Provide, Personalize, Measure, and Improve our Advertising and Marketing
We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to:
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.
(a) Collection of information necessary for the use of Payment Services
The Payments Data Controller needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
(b) How the Payments Data Controller uses the Personal Information Collected
We may use or provide Personal Information to Stripe as a part of Payment services such as to:
Stripe processes this personal information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
(a) Limiting Information Collected and Opting-out
You have choices with respect to the promotional messages that you choose to receive.
You may exercise any of the rights described in this section before your applicable Goodlawyer Data Controller and Payments Data Controller by sending an email to [email protected] Please note that we may ask you to verify your identity and request before taking further action on your request.
(b) Managing your Information
You may access and update some of your information through your Account settings. If you have chosen to connect your Goodlawyer Account to a third-party application, like Facebook or Google, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
(c) Rectification of Inaccurate or Incomplete Information
You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within Goodlawyer Account).
(d) Data Access and Portability
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
(e) Data Retention and Erasure
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely. Please note that if you request the erasure of your Personal Information:
(f) Withdrawing Consent and Restriction of Processing
If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to Goodlawyer specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to paragraph 8(g) and pending the verification whether the legitimate grounds of Goodlawyer override your own.
(g) Objection to Processing
In some jurisdictions, applicable law may entitle you to require Goodlawyer and the Payments Data Controller not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing Goodlawyer and/or the Payments Data Controller will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask Goodlawyer to cease processing your data for these direct marketing purposes by sending an e-mail to [email protected].
(h) Lodging Complaints
You have the right to lodge complaints about our data processing activities by filing a complaint with us. Please see “Contact Us” section below.
This Agreement will automatically terminate without any further act or communication by either the Lawyer or the Client when the Lawyer has completed the Services set forth in Section 3(a) herein and the Client has made payment for such Services. The Lawyer will not provide further services to the Client without entering into a further written agreement outlining the nature and scope of those Services.
Your Lawyer is obligated at all times to preserve the confidentiality of Personal Obligation you disclose over the Platform, subject only to applicable law and that Lawyer’s professional and ethical obligations. Information that you share with your Lawyer over the Platform in connection with the provision of Legal Services is subject to solicitor-client privilege.
This duty of confidentiality includes, under applicable professional rules, that the Lawyer’s must not disclose having been consulted or retained by you about this matter unless you consent to our doing so. Our acceptance of this matter is on the basis that you consent to our disclosing to third parties from time to time that we represented you in this matter and to our disclosing to third parties a general description of the matter. Such disclosure would not in any way extend to any sensitive information or to any details beyond a general description of the transaction.
Because your Lawyer owes this duty of confidentiality to all clients, the Lawyer will not disclose to you information held in confidence for others (even where such confidential information would be relevant to that Lawyer’s representation of you) or disclose to others information the Lawyer holds in confidence for you (even where such confidential information may be relevant to the Lawyer’s representation of other individuals or Organizations).
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Goodlawyer Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Goodlawyer Account, please contact us following the instructions in the Contact Us section below.
The Client hereby represents and warrants: (i) if the User is the Client, that you are of the minimum legal age capable of forming a binding contract in the jurisdiction in which the Client is resident; and (ii) if the Client is an Organization, that the User has all authority and capacity to contract on behalf of the Client.
If any term, provision, covenant, or condition of this Policy is held invalid or unenforceable for any reason, the remainder of the provisions shall continue in full force and effect as if this Agreement had been executed with the invalid portion thereof eliminated.
Goodlawyer is not a law firm and may not perform legal services directly. Goodlawyer provides an online Platform to give users a general understanding of the law and allow clients to connect and work with a network of lawyers over our Platform. The Website and Application may include general information on commonly encountered legal issues.. However, we do not directly provide legal advice and at no time do we review the answers or services of any lawyer for legal sufficiency and effectiveness, draw legal conclusions, provide legal advice, documents, opinions or recommendations about your legal rights, remedies, defenses, options, selection of forms, or strategies, or apply the law to the facts of your particular situation.
If you have any questions or complaints about this Policy or our information handling practices, you may email us at[email protected].