Last Updated: October 28, 2021 (the ”Effective Date”)
Personal Information that is Necessary to use the Platform
The categories of Personal Information described below are necessary to facilitate your legal use of the Platform and for Goodlawyer to comply with our obligations under Applicable Laws.
Goodlawyer collects the information you choose to provide to us in the course of your use of the Platform, including as described below.
Goodlawyer may automatically collect information relating to your access and usage of the Platform, (“Usage Information”) as further described below.
Goodlawyer may receive Personal Information about you from third parties and combine that information with information we collect from your use of the Platform. We are not responsible for how such third parties collect, control, manage, process, disclose or share your Personal Information, and any request or query regarding any such management or disclosure of your Personal Information should be directed to such third parties.
Personal Information received from third parties may include, but is not limited to the following:
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from service providers like identity verification services for our fraud prevention and risk mitigation. We may receive information about you and your activities on and off the Platform through partnerships, or about your experiences and interactions from our partner networks.
Goodlawyer may collect Personal Information, including Usage Information, through tracking technologies including but not limited to Google Analytics, Facebook, HubSpot, LogRocket, and HotJar, as further described below (collectively, “Tracking Technologies”). Please refer to the respective websites of these third parties to learn more about their policies with respect to Personal Information. We are not responsible for how such third parties collect, control, manage, process, disclose or share your Personal Information, and any request or query regarding any such management or disclosure of your Personal Information should be directed to such third parties.
Goodlawyer also uses the usage and tracking technologies and applications offered by Google Analytics, including Google Signals. If you wish to opt out of Google Analytics, please use the Google Analytics Opt-Out Browser Add-On.
Google Signals updates existing Google Analytics features (advertising reports, remarketing, cross-device reports, and reports on interests and demographics) to provide aggregated and anonymized information about you, if you have permitted personalized advertising in your Google account.
Google Signals permits cross-device tracking, meaning that your data can be analyzed across devices and linked to your Google account, and additional data recording such as your location, search history, YouTube history, as well as demographic information including your age, language, location, gender, profession, marital status and/or income. You can manage or delete this data in your Google Account
Google Signals enables us to optimize and adapt our services and products for you and to launch device-spanning remarketing campaigns.
Goodlawyer collects, uses, stores, discloses and processes your Personal Information: (i) to create, improve, develop and customize the Platform; (ii) to create your Account; (iii) as disclosed to you at the time you provide us with such Personal Information; (iv) to respond to User inquiries; (v) to facilitate the Payment Services, including as required by the Payments Data Controller; (vi) to facilitate connections between Clients and Lawyers for the delivery of Legal Services pursuant to a Legal Service Contract; (vii) to enforce our Terms of Service; (viii) to comply with Applicable Laws; (ix) for security and maintenance purposes; (x) for internal business analytics, such as understanding the demographics and preferences of our Users; (xi) to send you Notices; (xii) for advertising and marketing analysis and operations; (xiii) to create Aggregate Information; and (xiv) for such other uses as may be determined from time to time in accordance with Applicable Laws.
For additional context and illustrative purposes only, Goodlawyer collects, uses, stores, discloses and processes your Personal Information to:
We may use, store, and process personal information to (1) provide, understand, improve, and develop the Goodlawyer Platform, (2) create and maintain a trusted and safer environment (such as to comply with our legal obligations and ensure compliance with our policies) and (3) provide, personalize, measure, and improve our advertising and marketing.
(a) Provide, Improve, and Develop the Goodlawyer Platform
We may use the Personal Information to provide, improve, and develop the Platform such as to:
We process this personal information for these purposes given our legitimate interest in improving the Goodlawyer Platform and our Users’ experience with it, and where it is necessary for the adequate performance of the contract with you.
(b) Create and Maintain a Trusted and Safer Environment
We may use the personal information to create and maintain a trusted and safer environment such as to:
We process this personal information for these purposes given our legitimate interest in protecting the Goodlawyer Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
(c) Provide, Personalize, Measure, and Improve our Advertising and Marketing
We may use the personal information to provide, personalize, measure, and improve our advertising and marketing such as to:
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest.
Goodlawyer facilitates a payment infrastructure which enables Clients to pay any Aggregate Fees payable pursuant to the terms of a Legal Service Contract and for Lawyers to collect payment of any Legal Fees and disbursements (together with applicable taxes) owing to them pursuant to the terms of a Legal Service Contract (the “Payment Services”).
We use the services of Stripe, Inc. and its affiliates, including Stripe Payments Canada, Ltd. (the "Payments Data Controller") to process, route and deliver funds under Applicable Laws for the purposes of supplying the Payment Services.
You acknowledge and agree that we may use the Payments Data Controller and certain third-party vendors and service providers to process payments and manage your Payment Method and other Personal Information, as required by the Payments Data Controller.
Limiting Information Collected and Opting-out
You have choices with respect to your Personal Information:
You may exercise any of the rights described in this section by contacting Goodlawyer.
You are responsible for keeping your Personal Information up-to-date. You can access and update some of your Personal Information through your Account settings. You have the right to ask us to correct inaccurate or incomplete Personal Information about you (and which you cannot update yourself within Account).
In some jurisdictions, you may be entitled under Applicable Laws to request copies of your Personal Information held by us. You may also be entitled to request copies of Personal Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
We generally retain your Personal Information for as long as is necessary to comply with our data retention obligations under Applicable Laws. In certain jurisdictions, you can request to have all your Personal Information deleted entirely. Please note that if you request the erasure of your Personal Information:
If we are processing your Personal Information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to Goodlawyer specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, Applicable Law may give you the right to limit the ways in which we use your Personal Information, in particular where: (i) you contest the accuracy of your Personal Information; (ii) the processing is unlawful and you oppose the erasure of your Personal Information; (iii) we no longer need your Personal Information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing of your Personal Information pursuant to a legitimate interest (as described in further detail below).
In some jurisdictions, Applicable Law may entitle you to require Goodlawyer not to process your Personal Information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing, Goodlawyer will no longer process your Personal Information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your Personal Information is processed for direct marketing purposes, you may, at any time ask Goodlawyer to cease processing your Personal Information for these direct marketing purposes by contacting Goodlawyer.
You have the right to lodge complaints about our data processing activities by contacting Goodlawyer.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your Personal Information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us.
GOODLAWYER IS NOT A LAW FIRM, DOES NOT EMPLOY LAWYERS AND DOES NOT ENGAGE IN THE PRACTICE OF LAW OR THE PROVISION OF LEGAL SERVICES TO CLIENTS. GOODLAWYER DOES NOT GUARANTEE OR REVIEW THE QUALITY, SUITABILITY, SUFFICIENCY OR OUTCOME ANY LEGAL SERVICES BOOKED, CREATED OR DELIVERED USING THE PLATFORM SERVICES. YOU ARE AWARE THAT LEGAL SERVICES ARE SUBJECT TO INHERENT RISKS AND OTHER FACTORS BEYOND GOODLAWYER’S CONTROL. YOU ACKNOWLEDGE THAT GOODLAWYER DOES NOT DRAW LEGAL CONCLUSIONS, PROVIDE LEGAL ADVICE, OPINIONS OR RECOMMENDATIONS ABOUT THE LEGAL RIGHTS, REMEDIES, DEFENCES, OPTIONS, OR STRATEGIES APPLICABLE TO CLIENTS, OR APPLY THE LAW TO THE FACTS OF ANY CLIENTS’ PARTICULAR SITUATION.
AS GOODLAWYER DOES NOT ENGAGE IN THE PRACTICE OF LAW OR THE PROVISION OF LEGAL SERVICES, GOODLAWYER DOES NOT, AT ANY TIME, CREATE OR ESTABLISH A LAWYER-CLIENT RELATIONSHIP WITH ANY CLIENT NOR DOES GOODLAWYER OWE ANY CLIENT A SPECIAL DUTY OF CARE AS OTHERWISE REQUIRED BY SUCH A LAWYER-CLIENT RELATIONSHIP.
“Aggregate Information” means information about Users we may collect to create information that is aggregated and anonymized information that cannot be used to identify any natural person or Organization (including a Law Firm), in order to develop statistics and analytics about our Platform and improve the experience for Users on our Platform and the delivery of all services through our Website or Application. Though Aggregate Information may be derived from Personal Information, it is not Personal Information because it cannot be used to identify any natural person or Organization;
“Tracking Technologies” has the meaning given to such term under the heading Tracking Technologies; and
“Usage Information” has the meaning given to such term under the heading Personal Information we Collect.