Careers

All Jobs

Customer experience

Senior Account Manager

Date posted:

January 7, 2026

Calgary, AB

Full-time

Hybrid in office

About Goodlawyer

Job Overview:

At Goodlawyer, we’re reimagining what it means to build a modern legal career — and how businesses access world-class legal talent. We help Canada’s most ambitious companies get the right legal support at the right time through flexible, fractional and embedded legal solutions. Whether it’s a Fractional General Counsel, Fractional In-House, or Full-Time Secondments, we make it simple for businesses to scale confidently with trusted legal expertise. Our mission is bold and clear: to become the most desirable way to practice law. We’re a fast-growing tech enabled company proudly headquartered in Calgary, powered by a team that is driven, collaborative, and deeply committed to winning together. We take our work seriously, but we enjoy the ride and the people on it.

Work Environment:

We’re a fast-growing tech enabled company proudly headquartered in Calgary, powered by a team that is driven, collaborative, and deeply committed to winning together. We take our work seriously, but we enjoy the ride and the people on it.

Responsibilities:

Build trusted relationships with a portfolio of business customers across industries.
Serve as the main point of contact for all customer needs — from onboarding to ongoing support.
Conduct regular business reviews to identify opportunities for growth, improvement, and long-term partnership.
Collaborate with Sales and Lawyer Experience teams to ensure customers have the perfect match with the right lawyers and deliver an outstanding experience.
Partner with Growth and Product teams to identify new opportunities to drive lawyer integration with our customers and make the way we work more efficient.
Monitor account performance metrics and provide insight-driven recommendations to leadership.
Represent Goodlawyer’s values in every interaction — curious, dependable, team-first.

Qualifications:

Meaningful experience in account management, customer success, project management, or professional services (typically 5–10 years).
Background in technology, consulting, or legal services is a strong asset.
Strong communicator who can balance warmth and professionalism. Confident and comfortable speaking with executives.
Organized and proactive with a bias for action.
Passion for helping businesses grow and improving how lawyers work.
Thrives in a collaborative, fast-paced environment where feedback and iteration are part of the game.

Compensation:

Competitive base salary.
Comprehensive health and wellness benefits.
Stock option eligibility.
Hybrid work model: three days in-office for collaboration and team connection.
Clear growth pathways and leadership opportunities as we scale.

Application Process:

Send us your resume and a short cover letter on our Careers Page telling us how you want to help us make Goodlawyer the most desirable way to practice law.

Equal Opportunity

We’re building a team as diverse as the companies and lawyers we serve. We know great talent comes in many forms — and we hire for potential as much as experience. Also, and this is important, studies have shown that marginalized individuals are less likely to apply for jobs unless they match the role description perfectly. We want to find the best candidate for the job, so if you’re hovering on the edge of applying, please proceed with your application. We don’t use AI to review resumes. Every application is reviewed by a real human who’s rooting for your success.

Note: This job description is intended to convey information essential to understanding the scope of the role and is not an exhaustive list of skills or responsibilities associated with it.

Apply now